Refund Policy

This Refund Policy explains how refunds work for purchases made on AURIA, operated by Nadir Uriel Blanco Sánchez (CUIT 20-44709200-0), Argentina. Depending on your country, payments are processed by Creem (international, acting as our Merchant of Record) or by Mercado Pago (in Argentina). Refunds, when approved, are returned through the same provider used for the purchase.

1. What we sell

AURIA is sold as one-time purchases of credit packs. There is no subscription and no recurring charge — you are only charged when you choose to buy a pack. Once payment is confirmed, the credits are added to your account immediately and can be used to generate images.

2. Digital goods — general rule

Because credits are digital goods delivered instantly and can be used right away, purchases are generally non-refundable, especially once credits have been used. Credits do not expire, so you can use them whenever you want.

3. When we do issue refunds

We will review and, where appropriate, grant refunds in cases such as:

• A duplicate or accidental charge.
• A technical fault attributable to us that prevented you from using purchased credits and that we were unable to resolve.
• Unauthorized payments, once verified.
• Any case where a refund is required by applicable law or consumer-protection regulations.

Refunds are generally considered only for unused credits and when requested within 14 days of the purchase. To request one, contact us at the email below with your account email and the reason for your request.

4. Credits

Credits have no cash value, cannot be exchanged for money, and do not expire. Unused credits alone do not entitle you to a refund outside the cases described above.

5. Suspended or terminated accounts

Purchases on accounts suspended or terminated for a breach of our Terms of Service or Acceptable Use Policy (for example, prohibited content or misuse) are not eligible for a refund.

6. How to contact us

For any refund request, email hello@tryauria.app. We aim to respond within a few business days. Refunds, when approved, are returned to the original payment method by our payment provider.